Client Stories
We’re very proud of our long term relationships with our clients. Our client retention rate is over 95% —well above the industry average.
“A policy perfect for my needs, before I even knew what they would be.”
I knew that I was making a smart move working with Secure Futures, but I never expected the service and peace of mind that came with such an absolutely top-notch team when I found myself dealing with a flooded apartment.
The morning I woke up to standing water in my unit, I immediately called my agent, Max. He walked me through the best way to document the damage and helped me file a claim soon after. When all was said and done, my policy covered loss of my personal property, my loss of use costs (hotel stays, extra living expenses, etc.) and ALL of my costs associated with finding a new apartment.
Along the way, Max and his team were responsive via email, called to check in, and made sure to keep in contact with my insurance claim adjustor. If you can, work with Max! I truly cannot recommend Secure Futures enough.
Macey Kate Herges | Chicago resident
“Like having my own insurance department.”
Charlie Ieuter has been looking out for my business since I opened 15 years ago. My main concern was service. I needed an expert – someone I trust - finding the right insurance at a good price so I wouldn’t have to do the legwork. I want to know that if I have an issue with anything I won’t have to spend time away from building my business on phone calls with insurance companies.
When I have a question, I can make one call and I will have the answers. If the insurance company makes a mistake – or if I do - Secure Futures has my back.
Each year, Charlie sits down with me to review our business and its needs. He knows my business and understands the insurance issues associated with it far better than I do. This past year, he proactively found us a better Workers Comp policy that also saves us substantial money. That’s not unusual. He has done that several times during our relationship.
Jim Price | Owner, Bash Sports Academy
“The value of having someone available at all times.”
I’ve worked with Max at Secure Futures for over 2 years now and his knowledge and customer service is nothing short of outstanding. If you are like me and just want the best insurance at the lowest price with the least amount of hassle, I cannot recommend this company enough. I started by saying I’d be happy to let them handle my insurance if they could get my same coverage for cheaper. Instead they got me BETTER coverage at a cheaper price. Just send them an email or hop on the phone and you’ll see what I’m talking about.
Michael Miller | Chicago resident
“A satisfied client for 40 years and counting.”
Secure Futures and the Ieuters have consistently provided excellent advice on how to best meet my personal insurance needs. Phone calls and emails are responded to immediately. Their service is top-notch!
Skip Newman | Glenview resident
“Someone who pays attention to all we do and helps us make good decisions.”
We have a unique situation with many needs – daycare, tenants, events, rentals and more. When we first met with the team, they were knowledgeable about our business and cared about getting it right.
That has never changed. The Secure Futures team care about whether they have given us a useful insurance package and review it with us regularly. They ask us questions about new events or offerings to make sure our coverage is appropriate. And, when we have a question, they answer quickly! There have been many times when we have looked into whether we needed a particular coverage or not. Their research and expertise has always helped us get to the right decision.
Amy Wagliardo | Executive Director, Gorton Community Center
“Invaluable, personalized attention and genuine care when we needed it most.”
Bill Ieuter and Secure Futures helped us prepare for and then manage the thing that you think will never happen. Our home was destroyed when a fire at the building next to us jumped to our house.
Bill showed up immediately, helping us process and manage our insurance claim. He had made sure we were appropriately covered when we bought the insurance, and then made sure we understood each applicable provision and benefitted from that coverage when we filed our claim. No internet insurance provider could have or would have provided the personalized care that Bill and Secure Futures gave to us.
We recommend Secure Futures highly and without reservation.
Lydia Bueschel and Chris Frumkin | Chicago homeowners